Supporting The Community

As one of Asia’s leading entertainment gaming operators, GEG is committed to being a responsible and proactive member of the Macau community, investing in the development of Macau for the benefit of all its residents and visitors to ensure its long term success.  In the first half of 2013, GEG supported and participated in a wide range of social, philanthropic and volunteering activities.

Responsible Gaming

As an active member of the Responsible Gaming Working Committee, GEG works closely with local gaming operators, the Social Welfare Bureau of Macau SAR Government, the Gaming Inspection and Coordination Bureau of Macau SAR Government and the Institute for the Study of Commercial Gaming of the University of Macau, to develop a wide range of initiatives to enhance Macau’s responsible gaming culture. GEG promotes responsible gaming to team members and patrons through the following initiatives:

  • Launching a new responsible gaming mandatory refreshment training program to all frontline team members
  • Organising a seminar about problem gaming and financial management for team members
  • Supporting the Sheng Kung Hui Macau Social Services Coordination Office to promote its “Rainbow Life Gaming Industry Employees Service Scheme” to team members
  • Providing casino exclusion forms to patrons on the casino floor and team members at the back-of-house areas
  • Placing stickers with responsible gaming messages and helpline details on every slot machine and pamphlets of rules of games that are available on the casino floor
  • Including messages of responsible gaming in all promotional pamphlets
  • Providing around-the-clock telephone counseling, individual face-to-face counseling and online counseling options for team members to receive responsible gaming support

(For details, please refer to the Responsible Gaming section)

Smoke-Free Areas

Supporting the new era of a smoke-free Macau, GEG complies fully to the new Regime of Tobacco Prevention and Control. Since 1 January 2012, GEG has adopted the following practices and remains committed to them:

  • Held regular briefing sessions with team members to ensure that they understand the new Regime of Tobacco Prevention and Control and statutory no smoking areas
  • Placed signs around our properties to clearly identify the smoking and non-smoking zones, and highlight violation penalties
  • Removed all ash trays within the statutory no smoking areas and discourage patrons from lighting cigars or cigarettes while within those areas
  • Removed all back-of-house indoor smoking areas to demonstrate GEG’s commitment towards protecting the health of its team members
Environmental Protection and Sustainability

To promote conservation and environmental sustainability, GEG participated in the following activities in the first half of 2013:

  • Renewed our Pearl Membership to WWF-Hong Kong’s 2013/2014 Corporate Membership Programme, and took part in WWF’s Earth Hour Event for the fifth consecutive year
  • Participated in the 2013 Macau Energy Saving Week “Lights Out” and “Dress Light, Dress Right” activities organised by the Office for the Development of the Energy Sector of the Macau SAR
  • Enrolled Galaxy Macau™ and StarWorld Macau to participate in the “Macao Energy Saving Contest 2013” organised by Companhia de Electricidade de Macau and Office for the Development of the Energy Sector of the Macau SAR
  • Galaxy Macau™ and StarWorld Macau joined a number of Macau’s hotel and resort properties in the monthly “Lights Out” activity on the first Tuesday of every month, since March and May 2013 respectively
  • Reduced our energy consumption by:
    Galaxy Macau™
      • Saving approximately 1.8 million kWh of energy since the beginning of the year through implementing various energy saving initiatives including continuum of re-lamping to LED lights; reviewing and reprogramming the property’s lighting profiles regularly, and analyzing the optimal load demand and profile of the property’s central chiller system.
    StarWorld Macau
    • Saving approximately 73,000 kWh of energy per month through replacing 2,000 pieces of 50w Tungsten Halogen lamps in the guest rooms and lift lobby areas, and 400 pieces of 35w Tungsten Halogen lamps in the chandeliers, with 5w LED lamps between January and May 2013
    • Adopting the following devices to further improve energy saving:
    • Variable speed drive to secondary chilled water pumps – the pump output will closely match the load without wasting energy
    • Frequency inverter to escalator – the escalators will assume redundant mode when no one or few people rides on them
    • Building Automation System to control the central air-conditioning system to achieve the best energy efficient status always
  • Enhanced our water saving through:
    Galaxy Macau™
      • Installing water saving units to faucets to save an average of 30% of water at installed usage points in the first half of 2013
    StarWorld Macau
    • Extending the use of water saving faucets, showerheads and dual flush water closets to its guest rooms and facilities and reduced water usage in the period by 30%
    • Recollecting drained off water from air-conditioning systems’ cooling tower for cleansing and irrigation purposes
  • Continued to recycle and reduce our waste through:
    Galaxy Macau™
      • In the first half of 2013, collecting over 370 tons of cardboard, plastic bottles and metals for recycling equivalent to almost 75% of the total volume collected in 2012
      • In the first half of 2013, collecting 6,400 pieces of reusable materials such as wooden pallets from suppliers and vendors equivalent to almost 65% of the total volume collected in 2012
      • Starting recycling used photocopy machine toners containers
    StarWorld Macau
    • Between January and May 2013, collecting almost 50 tons of cardboards and paper material, nearly 6 tons of plastic and approximately 0.5 tons of metals for recycling
  • Further improved the air quality:
    Galaxy Macau™
      • Received the “Indoor Environmental Quality” Certificate for its gaming halls and guest common areas from SGS Hong Kong Limited, the leading certification company in Hong Kong
      • Met all parameters for Indoor Air Quality for the smoking areas in gaming halls in accordance with the new Regime of Tobacco Prevention and Control
    StarWorld Macau
    • Used water recycling hoods and electronic precipitators to remove the grease content in the kitchen exhaust and reducing the temperature of the kitchen exhaust before discharging out to the outside air as to minimize pollution
    • Installed CO & CO2 sensors in gaming areas in order to continuously monitor levels of concentration. The sensor signal will regulate the fresh air intake into the casino halls so that the indoor quality can be improved but without wasting energy to cool unnecessary fresh air
    • Installed air purifiers in some of the hotel guest rooms to effectively remove smoke residue, odours and other pollutants
  • On-going initiatives:
    Galaxy Macau™
      • Conducting a feasibility study on food waste handling, including waste decomposition and conversion to organic fertiliser and the establishment of an organic farm at the integrated resort
      • Issuing bi-weekly “Green Tips” to team members to improve awareness
    StarWorld Macau
    • Improving noise control by monitoring the sound intensity emitted from the chiller plants and restricting construction work to designated timeslots for the benefits of guests
    • Reducing light pollution and conserving energy by installing timers and solar sensors on external lights and switching off external façade lights after mid-night
    • Placing information cards inside guest rooms to encourage long staying guests to reduce the frequency of changing towels and bed linens
    • Placing reminders at back-of-house areas to encourage team members to save water
    • Using environmentally friendly chemicals for laundry and cleaning purposes
    • Providing toilet paper rolls certified by “Forest Stewardship Council” and paper hand towels endorsed with “Green Mark”
Community Activities

GEG is attentive to the needs of its community and committed to sharing its success. The Group’s ’Asian Heart’ culture and service philosophy not only permeates its business operations, but also shapes the way in which it engages with the Macau community. Below is a list of selected community activities that were organized by the Group in the first half of 2013.

  • Pre-Lunar New Year celebration visits to the senior citizens’ homes of Peng On Tung Tele-Assistance Services
  • New Year luncheon with 120 senior citizens from six elderly and rehabilitation centers under Caritas Macau
  • Easter Wonderland at Galaxy Macau™ with 50 children from Caritas Macau and Cradle of Hope Association
  • Charity crafts-making activities with members of the Macau Special Olympics
  • Mother’s Day celebration with 90 senior female residents at Asilo Vila Madalena for the second consecutive year
  • Hampers gifts to around 200 families at the Macau Holy House of Mercy Welfare Shop
  • Father’s Day celebration with over 130 senior male residents at Asilo de Betânia for the second consecutive year
Charitable Activities

GEG strongly believes that as it grows and achieves success it should reciprocate in turn to the community. To this end, in the first half of 2013, GEG donated to over 20 organisations and people in need, and a selected list is presented below:

  • Charity Association of Macau Business Readers
  • Macau Holy House of Mercy
  • Macau Industrial Evangelistic Fellowship Rehabilitation Centre for Problem Gamblers
  • ORBIS Macau
  • Victims of Sichuan Ya’an earthquake
  • WWF – Hong Kong
  • Youth Committee of Macao Chamber of Commerce
Sports Development

GEG is committed to making Macau a more culturally diverse and attractive international tourism destination. The Group contributes significantly towards enhancing the attractiveness, scale and quality of Macau’s various sports and community initiatives including:

  • Sponsored the Macao Muay-Thai Association’s “2013 Muay-Thai Kick Boxing Competition”
  • Sponsored the Charity Association of Macau Business Readers’ “Special Olympics Asia-Pacific Golf Masters in Macau”
  • Sponsored the Youth Committee of Macao Chamber of Commerce’s Youth Charity Golf Tournament in celebration of the Macao Chamber of Commerce’s 100th anniversary
Education & Culture

GEG believes that developing the skills and expertise of young people is vital to enhancing the overall competitiveness of Macau. GEG collaborated with various educational and professional training institutes to develop different programs that can help young people explore their career opportunities and build a more solid foundation for their future careers. In the first half of 2013, GEG:

  • Took part in the first “2013 Chinese New Year Parade” jointly organised by the Macau Government Tourist Office, Macau Civic and Municipal Affairs Bureau and Macau Cultural Affairs Bureau
  • Supported “World Autism Awareness Day” by sponsoring the exhibition of “My Dream Painting Competition of Persons with Autism and Persons with Mental Handicap in Macau” awarded drawings at Galaxy Macau™ East Square
  • Supported the Macau Cultural Affairs Bureau in organising the “Genesis and Spirit Showcase of Yunnan Province Intangible Cultural Heritage” exhibition at Galaxy Macau™
  • Title sponsored the “GEG Macau Cup – Teenager National Conditions Knowledge Competition” for the fifth consecutive year
  • Sponsored Cornell University School of Hotel Administration in organising the “Cornell International Summit: Hospitality, Real Estate and the Built Environment” in Shanghai
  • Sponsored the University of Macau in organising the “4th Asia Pacific CHRIE (APAC-CHRIE) Youth Conference”
  • Offered internship opportunities to 65 students, including four students from special education institutes
  • Sponsored the student scholarship program offered by the Macao Polytechnic Institute and the University of Saint Joseph
Employee Engagement

Recognising that our team members are our most valuable assets, GEG offers the highest quality professional and personal development training to enable them to reach their full potential. GEG also creates and organises numerous activities to promote a healthy work-life balance through its “GEG Staff Social Club” and “GEG Volunteer Team” programmes. Some of the activities organised for team members’ enjoyment in the first half of 2013 include:

  • Continuing the GEG Leaders Program I and II, and the 1-Day Executive Leaders Programme
    Since launching the GEG Leaders Program in 2012, 79% of team members at senior manager positions and above have joined the “GEG Leaders Program I”, 30% of team members at senior manager positions and above have joined the “GEG Leaders Program II” and 70% of team members at vice president positions and above have completed the “1-Day Executive Leaders Program I”
  • Offering computer, language, professional development and occupational skills courses
    In 2012 GEG became the first gaming operator to join the Macau Productivity and Technology Transfer Center to offer professional training to GEG team members. GEG has provided over 50 courses on computer, language, professional development and occupational skills to over 900 team members
  • Organised a “Stars of the Year 2012” Award Presentation Ceremony to recognise 16 outstanding team members
  • Distributed Chinese New Year rice puddings and organized fun-filled games for team members
  • Hosting a Mother’s Day Postcard Design Competition and a Father’s Day – Love SMS Competition
  • Celebrating Galaxy Macau™’s 2nd anniversary
  • Participating in the "2013 World Challenge Day" activity organised by the Macau Sport Development Board and Macau Civic and Municipal Affairs Bureau
  • Employee Assistant Program roadshow