At Galaxy Entertainment Group (“GEG”), our aim is to create a fun and entertaining environment for our customers so that they feel satisfied when leaving our various properties. Yet, seeing that our customers can sometimes go overboard and make insensible gambling choices, GEG offers a range of preemptive responsible gaming facilities that enables our customers to become more informed, introspective and sensible about their gambling decisions.
Responsible gaming is all about helping individuals make the appropriate gambling decisions based on their current and future life expectations, and to effectively communicate this, GEG developed a unique Responsible Gaming Logo to help people become more alert.
Responsible Gaming Logo
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Responsible Gaming Education
GEG sees it as a long journey that requires a lot of collaborate effort to make responsible gaming widespread. Thus, the Group focuses on promoting responsible gaming both externally and internally. In communicating responsible gaming to all its members, GEG offers a variety of responsible gaming training courses to its employees so that they understand what responsible gaming stands for, know how to detect problem gambling behavior, understand the measures needed to prevent underage gambling and have up-to-date information on the types of responsible gaming services offered by GEG, the Macau SAR government and other local associations that can assist them and potential at-risk customers.
Underage Gaming
The Macau SAR government forbids individuals aged 18 or younger from entering any of Macau’s gambling properties, and as a socially responsible corporation, GEG achieves in keeping minors off its properties’ gambling areas through strict security and informative measures.
Promoting Responsible Gaming to guests
GEG offers various types of collaterals and posts signage to promote responsible gaming to all our properties’ guests.
Symptoms of Problem Gambling
Hiding gambling from other people
Risking relationships and other commitments due to gambling
Spending more time and money than one can afford
Borrowing money to gamble
Trying to win back losses
Considering or committing illegal acts such as forgery, fraud or theft to finance gambling
Losing sleep due to gambling
Considering harming oneself as a result of gambling
Gambling in attempt to obtain money to meet financial obligations
Failure at repeated attempts to reduce or stop gambling
Few Practical Steps to Control Gambling
Set a limit and stick to a budget
Keep a record of one’s gambling activities
Set a time and cash limit that you can afford
Do not carry credit or ATM cards when one goes to gamble
Do not drink (alcoholic beverages) and gamble at the same time
Do not borrow money to gamble
Self-Exclusion
Self-Exclusion is a confidential service offered to anyone who believes that he/she might have a gambling problem. Self-Exclusion services can be arranged at any of GEG’s gaming properties through the property’s respective Security Officer or Casino Cage.
Counseling Services Provided By Macao SAR Government and Non-Government Organizations
The Resilience Centre - Problem Gambling Prevention and Treatment Centre (MSAR Government Social Welfare Bureau)
Hotline : +853 2832 3998
Opening Hours : Monday – Thursday, 9:00 am to 1:00 pm, 2:30 pm to 5:45 pm
Friday, 9:00 am to 1:00 pm, 2:30 pm to 5:30 pm
Address : Rua do Campo, N˚ 103, Edf. Associação De Construtores Civis E Empresas De Fomento Predial De Macau, 1 andar, B~D
Fax : +853 2832 3928
Sheng Kung Hui Counseling Service for Problem Gamblers
Hotline : +853 6240 8181
Opening Hours : Monday – Saturday, 10:00am to 10:00pm
Address : Rua de Pedro Nolasco da Silva N° 55, Macau
On-line Counseling :
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Caritas Macau Family Services
Hotline : +853 2893 0362, +853 2893 4109
Opening Hours : Monday – Friday, 9:00am to 1:00pm; 2:00pm to 5:30pm
Saturday, 9:00am to 12:00pm
Address : Largo de Sto. Agostinho N° 1-A, Macau
Caritas Macau – Life Hope Hotline
Hotline : +853 2852 5222 (24-hour service)
Rehabilitation Centre For Problem Gamblers Of Macau
Macau Hotline : +853 6688 1354 (24-hour service)
Hong Kong Hotline : +852 2748 7207
Opening Hours : Monday – Saturday, 10:00am to 6pm
Tuesday and Thursday, 8:00pm to 10:30pm
Address : Rua Nova Da Areia Preta, R/C A, BL.1, Ed. Nam Va San Chun
Play for Fun and Entertainment 
Pause and Consider a Plan to Control your Gambling
Stop and Think, Free and Confidential Advice – Financial Counseling