Responsible Gaming

      • As an active member of the Responsible Gaming Working Committee, GEG works closely with the Social Welfare Bureau of the Macau SAR Government, the Gaming Inspection and Coordination Bureau of the Macau SAR Government (DICJ), the Institute for the Study of Commercial Gaming of the University of Macau (ISCG), local gaming operators and non-governmental organizations to develop a wide range of initiatives to enhance Macau’s responsible gaming culture for team members and patrons. These initiatives include: 

        1. Holding Responsible Gaming Guidelines, Gambling Disorder and Business Conduct Workshops for frontline gaming team members;
        2. Collaborating with Sheng Kung Hui Macau Social Services Coordination Office (SKH) to launch the Employee Assistance Program and Responsible Gaming Promotion Program to provide face-to-face, hotline, on-site and online counseling for team members;
        3. Co-organizing a Responsible Gaming Committee Training Program with the ISCG and SKH;
        4. Organizing a Responsible Gaming Seminar with SKH;
        5. Cooperating with Associação de Juventude Voluntária de Macau to promote responsible gaming;
        6. Organizing responsible gaming roadshows and knowledge quizzes at Galaxy Macau™, StarWorld Hotel, Broadway Macau™ and City Clubs;
        7. Organizing the “4th GEG Responsible Gaming Awareness Week” in 2016
        8. Preventing people under the age of 21 from entering GEG casinos;
        9. Providing casino exclusion application forms on casino floors and team members’ back-of-house areas;
        10. Placing stickers provided by DICJ on slot machines to promote responsible gaming messages and helpline details;
        11. Distributing pamphlets promoting responsible gaming on all casino floors;
        12. Including messages promoting responsible gaming in all promotional pamphlets; and
        13. Installing a responsible gaming kiosk at StarWorld Casino and responsible gaming booth at Galaxy Casino.


        Legal Gambling Age

        The Macau SAR Government prohibits individuals under the age of 21 from gambling in or entering any Macau gaming facilities. As a socially responsible corporation, GEG is committed to keeping persons under the age of 21 out of all gaming areas and preventing persons under the age of 21 from gambling at any GEG properties.

         

        Promoting Responsible Gaming to Patrons

        GEG offers various promotional materials to promote responsible gaming to all our properties’ patrons.

         

        Symptoms of Gambling Disorder

        - Hiding gambling behaviors from other people

        - Risking relationships and other commitments due to gambling

        - Spending more time and money gambling than one can afford

        - Borrowing money to gamble

        - Trying to win back losses

         

        A Few Practical Steps to Control Gambling

        - Set a limit and stick to a budget.

        - Keep a record of one’s gambling activities.

        - Set a time and cash limit that you can afford.

        - Do not carry credit or ATM cards when gambling.

        - Do not drink alcoholic beverages and gamble at the same time.

        - Do not borrow money to gamble.

         

        Self-Exclusion

        Self-exclusion is a confidential service available to patrons who think that they may have a gambling problem. The interested party may apply for self-exclusion from entering the casinos.

         

        Third-Party Exclusion

        Third-party exclusion allows family members (which include spouses, ascendants, descendants and second-degree relatives) to apply for an entry ban at the Macau Gaming Inspection and Coordination Bureau (“DICJ”) to prohibit another family member from entering any casinos in Macau, when they think that gambling may become a problem for the individual. The validity of the ban will depend on the consent of that individual. For assistance in self-exclusion or third-party exclusion, please contact our Security Officer or personnel in the Casino Cage; or you may contact DICJ directly.

         

        Gaming Inspection and Coordination Bureau
    • Hotline: +853 2856 9262
      Opening Hours: Monday – Thursday 09:00 - 13:00, 14:30 - 17:45
      Friday 09:00 - 13:00, 14:30 - 17:30
      Address: Av. da Praia Grande, No. 762-804, Ed. China Plaza, 21/F, Macau
      Email: enquiry@service.dicj.gov.mo
 
    • Counseling Services:
  • Problem Gambling Prevention and Treatment Division – The Resilience Centre
Hotline: +853 2832 3998
Opening Hours: Monday – Thursday 09:00 - 13:00, 14:30 - 17:45
Friday 09:00 - 13:00, 14:30 - 17:30
Address: Rua Francisco H. Fernandes, N° 11, Edf. Walorly, 2° andar – AK1, Macau
  • Caritas Macau – Life Hope Hotline
Hotline: +853 2852 5222 (24 hour service)
  • Rehabilitation Centre for Problem Gamblers of Macau
Macau Hotline: +853 6688 1354 (24 hour service)
Hong Kong Hotline: +852 2748 7207
Opening Hours: Monday - Friday 10:00 – 22:30
Saturday 12:00 – 19:00
Address: Rua Nova Da Areia Preta, Ed. Nam Va San Chun, Block 1, R/C A, Macau
  • Caritas Macau Family Services
Hotline: +853 2893 0362
Opening Hours: Monday – Friday 09:00 – 13:00, 14:30 – 18:00
Saturday 09:00 - 13:00
Address: Largo de Santo Agostinho, N° 1-A, Macau
  • Sheng Kung Hui Gambling Counseling and Family Wellness Centre
Hotline: +853 2822 3372
Opening Hours: Tuesday – Wednesday 10:00 – 13:00, 14:00 – 18:00
Thursday – Saturday 10:00 – 13:00, 14:00 – 18:00, 19:00 – 22:00
Sunday 14:00 – 18:00
Address: Av. Marginal do Lam Mau, N°415, Leisure Garden R/C e 1°- AR/C
Email: gcfw@skhwc.org.mo
  • 24 Hours Gambling Counseling Hotline & Online Counseling Service
Hotline: +853 2823 0101 (24 hour service)
WeChat Online Counseling ID: skh24hli