Responsible Gaming


OUR PLEDGE

Galaxy Entertainment Group (“GEG”) aims to create an entertaining and safe environment for our patrons. Yet, seeing that our patrons can sometimes go overboard and make insensible gambling choices, GEG offers a range of preemptive responsible gaming measures that enable our patrons to be more informed, introspective and sensible about their gambling decisions.


RESPONSIBLE GAMING EDUCATION

GEG sees it a long-term commitment that requires a lot of collaborative efforts to make responsible gaming more enlightened. Internally, GEG ensures a continued journey to be provided to its team members through a variety of training courses , so that they understand what responsible gaming stands for, know how to identify problem gambling behaviors, understand the measures for preventing individuals under the age of 21 from gambling and have up-to-date information on the types of responsible gaming services offered by the Macau SAR Government, GEG and other local associations that can assist them and/or those who are identified as potentially at-risk customers.


LEGAL GAMBLING AGE

The Macau SAR Government prohibits individuals under the age of 21 from entering and gambling in any Macau gaming properties. As a socially responsible corporation, GEG is committed to keeping persons under 21 off all gaming areas and preventing the under 21 personage from gambling at all GEG properties.


PROMOTING RESPONSIBLE GAMING TO GUESTS

GEG offers various types of collaterals and posts signage to promote responsible gaming to all our properties’ guests.

SYMPTOMS OF PROBLEM GAMBLING

  • Hiding gambling behaviors from other people
  • Risking relationships and other commitments due to gambling
  • Spending more time and money than one can afford
  • Borrowing money to gamble
  • Trying to win back losses
  • Considering or committing illegal acts such as forgery, fraud or theft to finance gambling


FEW PRACTICAL STEPS TO CONTROL GAMBLING

  • Set a limit and stick to a budget
  • Keep a record of one’s gambling activities
  • Set a time and cash limit that you can afford
  • Do not carry credit or ATM cards when gambling
  • Do not drink alcoholic beverages and gamble at the same time
  • Do not borrow money to gamble


SELF-EXCLUSION

Self-exclusion is a confidential service available to patrons who think that they may have a gambling problem; thereby the interested party may apply for self-exclusion from entering the casinos.


THIRD-PARTY EXCLUSION

Third-party exclusion allows family members (which include spouse, ascendant, descendent or any second degree relative) to apply for an entry ban at the Macau Gaming Inspection and Coordination Bureau (“DICJ”) to prohibit another family member from entering any casino in Macau, when they think that gambling may become a problem for him/her. The validity of the ban will depend on the consent of that particular person.

For assistance in both self-exclusion and third-party exclusion, please contact our Security Officer or the Casino Cage; or you may also contact DICJ directly.


GAMING INSPECTION AND COORDINATION BUREAU

Hotline: +853 2856 9262
Opening Hours:
Monday – Thursday     09:00 - 13:00, 14:30 - 17:45
Friday                        09:00 - 13:00, 14:30 - 17:30
Address: Av. da Praia Grande, No. 762-804, Ed. China Plaza, 21/F, Macau
Email: enquiry@service.dicj.gov.mo

COUNSELING SERVICES:

  • THE RESILIENCE CENTRE - PROBLEM GAMBLING PREVENTION AND TREATMENT CENTRE
    (SOCIAL WELFARE BUREAU)

Hotline: +853 2832 3998
Opening Hours:
Monday - Thursday    09:00 - 13:00, 14:30 - 17:45
Friday                       09:00 - 13:00,  14:30 - 17:30
Address: Rua do Campo, N˚ 103, Ed. Associação de Construtores Civis e Empresas de Fomento Predial de Macau, 1˚ andar, B-D

  • CARITAS MACAU FAMILY SERVICES

Hotline: +853 2893 0362
Opening Hours:
Monday - Friday         09:00 - 13:00, 14:30 - 18:00
Saturday                    09:00 - 13:00
Address: Largo de Santo Agostinho, N° 1-A, Macau

  • CARITAS MACAU - LIFE HOPE HOTLINE

Hotline: +853 2852 5222 (24 hour service)

  • SHENG KUNG HUI GAMBLING COUNSELING AND FAMILY WELLNESS CENTRE

Hotline: +853 2822 3372
Opening Hours:
Tuesday - Wednesday     10:00 - 13:00, 14:00 - 18:00
Thursday - Saturday       10:00 - 13:00, 14:00 - 18:00, 19:00 - 22:00
Sunday                            14:00 - 18:00
Address: Av. Marginal do Lam Mau, N°415, Leisure Garden R/C e 1°- AR/C
Email: gcfw@skhwc.org.mo

  • REHABILITATION CENTRE FOR PROBLEM GAMBLERS OF MACAU

Macau Hotline: +853 6688 1354 (24 hour service)
Hong Kong Hotline: +852 2748 7207
Opening Hours:
Monday - Friday               10:00 - 22:30
Saturday                         12:00 - 19:00
Address : Rua Nova Da Areia Preta, Edif. Nam Va San Chun, Block 1, R/C A, Macau